Effective October 11, 2026. This policy explains warranty assistance for products purchased from WESSII Shop, operated by Wess Import Investments LLC.
Your rights and product coverage
A commercial warranty is an additional promise made by a seller or manufacturer. It is separate from our 30-day voluntary returns and from rights that applicable law provides. The absence of an additional written commercial warranty does not eliminate non-waivable rights relating to a defective product, an incorrect delivery or a product materially different from its description.
There is no single additional warranty period covering every product in our store. When a product includes a written WESSII or manufacturer warranty, its provider, duration, territory, coverage, exclusions and claim instructions are the terms disclosed for that product before purchase. Contact shop.sales@wessii.com before ordering if you need help identifying applicable written warranty terms. Do not infer a warranty duration from a brand name, a product category or our return period.
Requesting assistance
Email shop.support@wessii.com with your order number, the product model or part number, when the issue appeared and a clear description. We may reasonably request photographs, a short video or a serial number to identify the product and assess the problem. Do not send passwords, full payment-card details or unnecessary identity documents.
If diagnosis, inspection or return is necessary, we will explain the steps, the destination and any approved shipping arrangements before asking you to send the product. We do not require an unapproved return to an overseas supplier.
Assessment and remedies
We assess whether the issue involves a product defect, shipment damage, an incorrect item, a compatibility issue or another cause. Depending on the applicable rights, warranty terms and facts, the remedy may be repair, replacement, a refund, a price adjustment or another lawful resolution. We do not substitute a remedy that removes a choice the law requires us to provide.
For confirmed WESSII fulfillment errors or defects, the return shipping arrangements follow our Returns & Refunds Policy. If an applicable manufacturer’s warranty provides a direct service process, we can help you identify it. Referring you to a manufacturer does not remove a remedy that WESSII owes under applicable law.
Installation and handling
Electronic components require correct compatibility checks and safe handling. Follow the product specifications and instructions. Installation involving hazardous voltage or specialized equipment should be performed by a suitably qualified person.
Damage caused by incorrect wiring, unsuitable power, misuse, liquid exposure, unauthorized alteration or improper installation may fall outside a particular commercial warranty when the applicable terms and law permit that exclusion. Opening packaging, removing a seal, or using an independent repairer does not automatically void every warranty or statutory right. A claim must be assessed in relation to the actual cause and applicable terms.
Returns and legal protection
A change-of-mind return is governed by our 30-day commercial return conditions. A legitimate defect claim is evaluated separately; the voluntary return period is not a universal warranty deadline.
Nothing in this policy excludes rights that cannot lawfully be waived or limits a mandatory remedy. Contact shop.support@wessii.com or +1 833-544-6611 for help.