Effective October 11, 2026. This policy applies to shop.wessii.com and the information used to provide WESSII Shop services. Wess Import Investments LLC operates the store and is responsible for the processing described here. Privacy questions and requests: shop.support@wessii.com, +1 833-544-6611.
Information we collect
Depending on how you use the store, we collect:
- Orders and fulfillment: name, email, telephone when supplied, billing and delivery addresses, products, quantities, prices, order status, payment references, tracking and records needed for cancellation, returns or warranty support.
- Contact and support: information you enter in a form, email or chat, your message and relevant order or product details. Provide only what is necessary; do not send card numbers, passwords or unnecessary identity documents.
- Accounts: account identifiers, contact details and preferences when you create or use an account. Authentication credentials are handled by the store’s account system and should never be sent in a support message.
- Website operation and security: IP address, device and browser information, visited pages, timestamps, error information, cookies and session information used to provide the store, investigate problems and prevent abuse.
- Order attribution: referral or campaign information associated with a session and an order, such as source, landing page and campaign parameters. The Cookie Notice describes the relevant website storage.
We receive order and transaction status information from payment and fulfillment providers where needed to complete or support a purchase. We do not ask you to disclose unrelated personal information to buy a product.
Why we use information
We use relevant information to process a requested purchase, verify payment, deliver an order, maintain an account, respond to questions, handle cancellations, returns and warranties, prevent fraud, secure the website and meet accounting or legal obligations.
We also use proportionate technical and order-source information to understand how customers find the store and improve its operation. Necessary order and support notices are distinct from promotional communications. We do not treat a purchase or support request as permission to send optional marketing.
Where a law requires a lawful basis, processing is based on performing the requested transaction or service, complying with legal obligations, proportionate legitimate interests such as security and service improvement, or your consent when required. You may withdraw consent for consent-based processing without affecting processing already lawfully performed or information necessary for an existing order.
Payments
When you pay by card through a Stripe payment option, Stripe processes payment information and may use transaction, device and other information for payment security and fraud prevention. WESSII receives the transaction references and status information needed to manage the order; we do not ask you to send full card details to our staff.
Stripe’s processing is described in its Privacy Policy. Your bank and other payment participants apply their own privacy terms. Selecting a payment option does not authorize WESSII to disclose unrelated information.
Who receives information
We disclose information only as needed for the purposes described here, including to:
- hosting, store and technical service providers that support website operation, communications, translations, security and records;
- payment providers to process and protect payments;
- fulfillment partners and carriers to deliver products and investigate delivery problems;
- service providers involved in a necessary return, warranty or support case;
- professional advisers or public authorities when reasonably required for a legal obligation, a lawful request, a dispute or protection of rights.
The store uses WordPress and WooCommerce, Hostinger hosting and website tools such as WPForms for contact forms. A service provider’s access should be limited to the relevant task. We do not sell or rent the personal details you provide to purchase products or request support.
A category or product link to another WESSII service does not make that service part of this policy. When you leave Shop, review the destination’s notice before providing information there.
Cookies, chat and optional communications
Our Cookie Notice explains cookies and similar storage, their purposes and your controls. Blocking necessary storage can affect the cart or sign-in.
If you use a support chat, your message and relevant page or product context may be processed to provide assistance. The website connection also exposes technical information such as an IP address to the services receiving it. Do not include sensitive information unrelated to the support request. A chat is not the place to submit payment credentials.
Optional promotional communications require the appropriate permission. You can use an unsubscribe option in a promotional message or contact support to withdraw marketing permission. You may still receive communications necessary for an order or legal obligation.
International processing
WESSII is a U.S. operator. Information may be processed in the United States and in other locations where the relevant service or fulfillment providers operate. Different jurisdictions can have different privacy protections. Where applicable law requires safeguards for an international transfer, those requirements apply; a foreign fulfillment origin does not justify collecting unrelated customer information.
Retention
We keep information for the period reasonably needed for its purpose, including completing an order, providing support, handling returns and warranty matters, maintaining required financial records and resolving a claim. Different records may have different retention periods. Applicable accounting, legal-hold, fraud-investigation and other mandatory requirements can require retaining a limited record after a customer requests deletion.
We do not promise that deleting an account immediately erases every transaction record. When information is no longer needed and no retention requirement applies, it should be deleted or de-identified. Contact support if you want to know the treatment of a particular record.
Security
We use reasonable organizational and technical safeguards appropriate to the store and the information involved. No internet transmission or storage system can be guaranteed completely secure. Protect your account credentials and report a suspected compromise to support. Do not email sensitive financial credentials or unnecessary identity documents.
Your choices and privacy requests
You may request information about your data, correction of inaccurate information, deletion where permitted, or another right provided by the law that applies to you. Depending on the applicable law, rights may also include access, portability, restriction, objection or opting out of certain processing.
Email support with your request and enough information to identify the relevant account or order. We may request proportionate verification before releasing or changing personal information. We do not require an unnecessary government document as a default verification method. An authorized agent may act where the applicable law permits, subject to appropriate verification.
We handle requests within the deadlines required by applicable law and explain any permitted limitation, verification requirement or extension. Exercising a privacy right will not by itself result in unlawful discrimination. You may contact the applicable privacy or consumer authority where the law provides that right.
Browser privacy signals and children
Browser “Do Not Track” signals do not have a uniform implementation across services. Do not rely on a DNT signal alone to manage website storage; use your browser controls and contact support for a legally applicable opt-out request. Where law requires recognizing a valid opt-out preference signal, that requirement takes precedence.
The store is intended for purchasers of legal age and is not directed to children under 13. We do not knowingly solicit personal information from children under 13. If you believe a child has supplied it, contact support so we can investigate and take appropriate action. A product described as STEM or suitable for family use does not invite a child to create an account or make a purchase.
Changes and contact
We display the effective date when this policy changes. A material change must be communicated as required by law, and consent must be obtained where required before a new incompatible use. Contact shop.support@wessii.com for privacy questions or requests.