Effective October 11, 2026. WESSII Shop is operated by Wess Import Investments LLC. Contact shop.support@wessii.com for delivery questions about an order.
Delivery coverage
We accept delivery orders to the 48 contiguous United States and the District of Columbia. Alaska, Hawaii, U.S. territories and destinations outside this area are not covered by this shipping policy. A delivery address must be eligible for the product and the carrier service selected at checkout. If a carrier cannot serve an address, we will explain the available options before shipment rather than substitute a delivery destination without your consent.
Charges and delivery information
Shipping charges and dispatch and transit estimates vary by product, delivery address and available service. Review the product information and the final order summary before paying. Any shipping charge payable to WESSII must be shown before you place the order. Shipping is free only when expressly stated for the selected product and eligible destination.
A dispatch estimate is the time needed to prepare and hand the parcel to the carrier. A transit estimate is the expected travel time after handover. A transit estimate is not a guaranteed arrival date unless an expressly guaranteed service is offered. “Business days” excludes weekends and applicable public holidays.
The dispatch period starts when we receive the information and payment authorization necessary to fulfill a properly completed order. A payment provider’s subsequent transfer of funds to WESSII does not restart that period.
Fulfillment and multiple parcels
Products may be dispatched from a WESSII fulfillment location or a supplier location. The location, carrier route and product availability may affect delivery time. An overseas origin does not by itself mean that the customer must organize customs clearance or an international return.
Items in the same order may arrive separately. We will provide the available shipment information and any tracking references. We will not impose an additional shipping charge after payment without explaining it and obtaining your agreement. If a new charge or delivery arrangement is unacceptable, contact support to discuss cancellation of the unshipped items and the applicable refund.
Tracking
When tracking is available, we provide the tracking reference through the order notification or support. A carrier may take time to display the first scan after creating a label. A label alone is not proof that the carrier has received the parcel. Contact support if shipment information is unclear or stops updating.
Delays and unshipped orders
If we cannot dispatch within the period promised for your order, we will notify you before the dispatch commitment expires. We will provide a revised dispatch date supported by the information available, or explain that we cannot yet give a reliable date. You may agree to the revised arrangement or cancel the unshipped portion for the refund required by applicable law.
We do not treat silence as consent to an indefinite delay. If we cannot fulfill the order or obtain the consent necessary for a delayed shipment, we cancel the affected unshipped portion and issue the required refund. Statutory notice and refund deadlines take precedence over our general processing targets.
Carrier disruption, severe weather and other events can affect a parcel after dispatch. We will help investigate and communicate the available options; these events do not automatically remove your statutory rights or our responsibility for a remedy owed to you.
Address changes and unsuccessful delivery
Check the recipient name, address and contact details before placing an order. Contact us promptly if a correction is needed. We will try to update an unshipped order, but cannot guarantee that an address can be changed after carrier handover.
For a failed delivery, refusal or a parcel returned by the carrier, we will review the reason and explain any reasonable reshipping costs before obtaining your agreement. We do not impose an undisclosed penalty. Customer address errors do not excuse a separate error by WESSII or the carrier.
Missing, damaged or incorrect deliveries
If a parcel appears missing, is marked delivered but cannot be located, arrives damaged or contains the wrong item, email support with your order number and a description. Check the delivery details and any authorized recipient where appropriate. Keep the packaging when it can help an investigation, and provide photographs or a tracking reference if reasonably necessary.
We investigate with the relevant fulfillment party or carrier and arrange an appropriate remedy. A delivery scan alone does not resolve every dispute. Do not discard an unsafe item or return a product contrary to safety instructions; contact support for handling guidance.
Returns and support
Return eligibility, return shipping responsibilities and refunds are explained in our Returns & Refunds Policy. Do not send a return to the original shipment address without our written instructions.
Email shop.support@wessii.com or call +1 833-544-6611.