Shipping Policy

WESSII Shop uses a hybrid, multi-origin fulfillment model. The origin and available method depend on the product and destination. The local clone remains fail-closed: it has no approved shipping method or fabricated rate and cannot complete a live order.

1. Fulfillment categories

• U.S. fulfillment: inventory handled from an approved U.S. location.
• Dominican Republic fulfillment: inventory handled from an approved Dominican Republic location.
• Third-party U.S. fulfillment: inventory stored or shipped by an approved U.S. logistics provider.
• International supplier fulfillment: an item shipped directly by an international supplier, potentially cross-border.

Not every product supports every category. The five currently published products carry an international-supplier disclosure before checkout. That disclosure does not promise a carrier, delivery window, rate, customs treatment, tracking cadence, or return destination.

2. Processing, transit, tracking, and cost

Exact estimates and charges will be displayed before order submission or communicated in writing only after WESSII has an approved method and a reasonable operational basis. If no approved method exists for the cart and destination, checkout remains blocked.

3. International shipments and customs

An international-supplier item may cross borders and may be handled by multiple providers. CUSTOMS_TERM = PENDING_LOGISTICS_DECISION. Any applicable customs, duties, import charges, or brokerage responsibility will be disclosed where relevant before purchase or according to the shipping method ultimately offered. This draft does not state that the customer always pays or that WESSII always pays, and it does not select DDP, DAP, or DDU.

4. Delay or inability to ship

WESSII will maintain a reasonable basis for any shipment or delivery commitment. If it cannot meet the disclosed commitment, WESSII will notify the customer, provide a supported revised estimate where appropriate, obtain consent where required, and provide the cancellation/refund path required by applicable law. WESSII will not silently roll an order into an indefinite delay.

5. Tracking

Tracking is provided only when supported by the approved method and provider. The carrier and event cadence are not promised in this draft. Tracking supports investigation but does not automatically determine customer rights.

6. Lost, damaged, missing, or incorrect shipments

Contact shop.support@wessii.com promptly with the order information and description. Preserve packaging when reasonably possible. WESSII may request proportionate photos, labels, tracking, part/serial identification, or video when reasonably necessary. It will coordinate with the provider and provide the remedy required by the approved policy and applicable law. See Returns & Refunds.

7. Cancellation and shipment

A cancellation may be requested before the order enters processing or fulfillment. After those activities begin, cancellation is best-effort and not guaranteed. If shipment has occurred, the Returns & Refunds Policy applies.

8. Returns of internationally fulfilled items

Contact support before returning an internationally fulfilled item. Do not independently ship it to China, the original sender, a supplier, or a fulfillment address. WESSII provides the approved destination and method after review. A U.S., Dominican Republic, or international return point; replacement; refund without return; or another case-by-case resolution may be used, but no route is guaranteed in advance.

9. Address accuracy

Customers should provide an accurate, deliverable address and promptly report an error. Address-change and reshipment rules, including cost allocation after dispatch, require operational and legal approval. WESSII remains responsible for its own addressing and fulfillment errors.

10. Contact

Shipping and return support: shop.support@wessii.com. Sales: shop.sales@wessii.com. Corporate telephone: +1 833-544-6611.

V1 business-rule date: August 19, 2026. Production effective date: PROFESSIONAL_LEGAL_REVIEW_REQUIRED.