Returns & Refunds Policy
This V1 policy records WESSII’s approved business rules for clone QA. It remains subject to professional legal review. Contact shop.support@wessii.com and obtain return authorization before shipping any item.
1. Return window
An eligible return request must be submitted within 30 calendar days from confirmed delivery. Support may review order and carrier records to confirm delivery. This business window does not reduce any longer non-waivable right provided by applicable law.
2. Unused and opened products
An unused product is eligible when it is complete and in resalable condition, subject to this policy’s exclusions and inspection. Opening the packaging alone does not automatically make the item non-returnable. Include accessories, documentation, parts, and packaging reasonably needed to confirm completeness and protect the item in transit.
3. Voluntary returns of installed or modified electronics
For a voluntary return—change of mind, a product ordered incorrectly by the customer, or incompatibility attributable to customer selection—an item may be ineligible once it has been installed, soldered, energized, programmed, physically modified, electrically altered, or damaged by improper handling. WESSII will evaluate the item and the stated reason rather than applying a blanket rule to every opened electronic component.
4. Defective, damaged, not-as-described, or wrong-item claims
The voluntary-return limitation above does not automatically apply to a legitimate claim that the product was defective, damaged on arrival, materially not as described, or the incorrect item was shipped by WESSII. Those claims receive a separate support evaluation and the remedy required by the approved policy and applicable law.
5. Reasonable claim evidence
Provide the order information, the affected item, and a clear description of the issue. WESSII may request clear photos or video when reasonably necessary, and a serial number, part number, model label, packaging label, or other product identification when relevant. Do not send unnecessary identity documents or full payment-card information. Evidence requests should be proportionate to diagnosis, carrier/fulfillment investigation, or fraud prevention.
6. Authorization and return reference
- Contact support within the applicable window.
- WESSII reviews the reason and proportionate evidence.
- If a return is appropriate, WESSII issues authorization and a return reference/RMA.
- WESSII supplies the approved destination, packing, and shipping instructions.
- The item is inspected where applicable.
- WESSII confirms the approved refund, replacement, conditional exchange, or other resolution.
Authorization is required before shipment. The reference organizes the case and does not reduce rights required by law. No automated RMA plugin is required for the current catalog.
7. Return shipping
- Customer-paid: change of mind, product ordered incorrectly by the customer, customer compatibility error, or another voluntary return not caused by WESSII.
- WESSII-paid or approved return path: a confirmed incorrect item sent by WESSII, damaged shipment, confirmed defective item, or another confirmed WESSII fulfillment error.
The operational method may be a label, reimbursement, carrier instruction, local destination, supplier process, or another reasonable approved path. This policy does not promise a prepaid label in every case.
8. Restocking fee
The general restocking fee is 0%. WESSII does not impose a hidden administrative return charge. This does not require WESSII to accept an item that is ineligible under this policy or applicable law.
9. Exchanges and replacements
An exchange may be offered when replacement inventory is reasonably available. Exchange availability is not guaranteed. If replacement is not reasonably available, WESSII will provide an approved refund or other resolution consistent with this policy and applicable law.
10. Refund processing
After WESSII approves a refund, WESSII’s target is to process it within 5 business days. Approved monetary refunds are sent to the original payment method unless applicable law or a documented agreement permits another method. A payment processor, card network, bank, or financial institution may require additional time to post the funds. WESSII does not guarantee provider or bank posting time.
Product price, authorized tax, original shipping, return shipping, and other order components are resolved according to the reason for return, the confirmed fulfillment facts, and applicable law. No payment-fee deduction or partial adjustment is authorized merely by this draft.
11. Order cancellation
A customer may request cancellation while the order has not entered processing or fulfillment. After processing or fulfillment begins, cancellation is best-effort and not guaranteed. If shipment has occurred, this return policy applies. There is no arbitrary hourly cancellation deadline.
12. Return destination
RETURN_ADDRESS = PENDING_OPERATIONAL_DECISION. WESSII provides the destination only after authorization. Do not send a return to a sender address, fulfillment address, supplier address, corporate mailing address, or address shown elsewhere unless WESSII expressly supplies it for that return.
13. Internationally fulfilled items
Contact support before returning any internationally fulfilled item. Do not independently ship a return to China or to the original sender unless WESSII provides written instructions. The approved resolution may use a U.S., Dominican Republic, or international return point; replacement; refund without physical return; or another case-by-case resolution. No route is guaranteed before review.
14. Low-value electronic components
Where international return shipping may be economically disproportionate to a low-value component, WESSII may evaluate replacement or refund without physical return on a case-by-case basis. This is not automatic customer entitlement, and no arbitrary dollar threshold has been adopted.
15. Warranty and statutory rights
Returns and commercial warranties are separate. A defective-item claim can be reviewed under applicable rights and this policy even when no product-specific commercial warranty has been verified. See the Warranty Framework.
V1 business-rule date: August 19, 2026. Production effective date: PROFESSIONAL_LEGAL_REVIEW_REQUIRED.