Effective October 11, 2026. WESSII Shop is operated by Wess Import Investments LLC. For a return, cancellation, damaged delivery or refund, email shop.support@wessii.com with your order number and the item involved. Please contact us before sending a product back.
30-day voluntary returns
You may request a voluntary return within 30 calendar days after confirmed delivery. The product must be unused, complete and in resalable condition. Opening the packaging alone does not make an otherwise eligible product non-returnable. Include the accessories, parts and documentation supplied, and use packaging that protects the item during transport.
For a change of mind, a customer selection error or an incompatibility attributable to customer selection, an electronic product may be ineligible after installation, soldering, energizing, programming, alteration or damage through improper handling. We assess the product and the reason for the request individually. These conditions do not automatically exclude a legitimate claim involving a defect, damage on arrival, an incorrect item or a product materially different from its description.
Defective, damaged or incorrect products
Contact us as soon as you discover a problem. Describe the issue and provide your order number. We may reasonably request photographs, a short video, a part or serial number, or the packaging label to identify the product and investigate the problem. Do not send full card numbers, passwords or unnecessary identity documents.
We will evaluate the claim and arrange an appropriate repair, replacement, refund or other remedy consistent with applicable law. The 30-day voluntary return window does not shorten a manufacturer’s applicable warranty or any non-waivable consumer right.
How to return an item
- Email support with the order number, item and reason for the return.
- We review eligibility and any evidence reasonably needed for the case.
- When a physical return is appropriate, we issue a return reference and written instructions stating the destination and shipping arrangements.
- Pack the item securely and follow those instructions. Keep proof of shipment and tracking.
- After any necessary inspection, we confirm the resolution and process an approved refund or replacement.
The return destination depends on the product and its fulfillment route. Do not ship to a corporate office, to the address on the original parcel, or to an overseas supplier without our written instructions. For some low-value items, we may resolve a claim without a physical return. Return authorization organizes the process and does not remove rights provided by law.
Who pays return shipping?
- Voluntary returns: the customer pays return shipping when the return results from a change of mind, an ordering error or a customer compatibility error.
- WESSII errors and confirmed defects: WESSII bears reasonable, necessary return shipping costs for an incorrect item we supplied, a confirmed defect, damage on arrival or another confirmed fulfillment error. We will specify a label, reimbursement or another suitable shipping arrangement before you return the item.
We do not require customers to arrange an unapproved international return. Costs incurred contrary to our instructions may not be reimbursable, except where applicable law requires otherwise.
Fees, exchanges and refunds
Our restocking fee is 0%. There is no hidden administrative return fee. Exchanges and replacements depend on actual availability; if a replacement is unavailable, we will offer an appropriate refund or another lawful resolution.
For an eligible voluntary return, we refund the accepted product price and refundable tax. Original delivery charges are normally not refunded for a change of mind after delivery, unless applicable law requires it. For a confirmed WESSII error or defect, we refund or bear the affected delivery costs as required for the agreed remedy and by applicable law. No deduction for a payment-processing fee will be imposed on a refund owed under this policy.
We aim to issue an approved refund within 5 business days after approval, using the original payment method. Your bank or payment provider may need additional time to post it. We do not substitute store credit for a monetary refund you are entitled to receive unless you expressly agree. Any shorter mandatory refund deadline applies.
Order cancellations and shipping delays
Contact support promptly if you need to cancel. We can cancel an order before it enters fulfillment; after processing begins, we will attempt to stop shipment and explain the result. If the order has already shipped, the applicable return process applies. This does not limit your right to cancel an unshipped order when a delivery commitment cannot be met.
If we cannot ship within the promised dispatch period, we will notify you of the delay and provide the revised date, or explain that a reliable date is not yet available. You may accept the delay or cancel the unshipped portion for the refund required by law. We do not treat silence as agreement to an indefinite delay.
Warranty and legal rights
This commercial return policy supplements applicable warranty and consumer rights. It does not waive remedies that cannot lawfully be waived. See our Warranty Policy for warranty claims and our Shipping Policy for delivery conditions. For help, email shop.support@wessii.com or call +1 833-544-6611.