Get In Touch

Contact Wessii for product inquiries, technical assistance, and business support.

+1 (307) 301-7430

sales@wessii.com
support@wessii.com

Casper, Wyoming

Customer FAQs

How do I know if this part is compatible with my unit?

Please compare the model number, part number, board code, voltage, connector layout, and product photos before ordering. If you are not sure, contact us with clear photos of your original part and your equipment model.

Can you help me identify the correct replacement part?

Yes. Our team can help you verify the correct part based on your unit model, board number, or photos of the original component.

Do you sell original or replacement parts?

We offer original parts, compatible replacements, and universal solutions depending on the product. This is always indicated in the product description when applicable.

Are your parts tested before shipping?

Many electronic boards and components are visually inspected and verified before dispatch. Some products may also be bench-tested when applicable.

Do you offer technical support after purchase?

We provide basic product guidance and compatibility assistance. Installation, diagnostics, and advanced repair procedures should be performed by a qualified technician.

How long does order processing take?

Most orders are processed within 1–2 business days. Processing time may vary depending on stock availability, verification requirements, or special items.

Do you ship internationally?

Shipping availability depends on the destination and the type of product. Contact us if you need confirmation for your country or region.

How can I track my order?

Once your order is shipped, you will receive tracking information by email or through your order details page, if available.

What is your return policy?

Returns are accepted only under the conditions specified in our return policy. Electronic parts, boards, and installed items may not be eligible for return if they have been used, damaged, or improperly handled.

Do electronic boards have warranty?

Yes, selected products may include limited warranty coverage against manufacturing defects. Warranty does not cover damage caused by incorrect installation, short circuits, moisture, voltage issues, or mishandling.

What should I do if I received the wrong item or a damaged product?

Please contact us as soon as possible with your order number and clear photos of the item, packaging, and shipping label so we can review and assist you quickly.

Can I cancel or change my order after placing it?

Orders can only be changed or canceled before they are processed or shipped. Contact us immediately if you need to make a change.

Are these parts for professional technicians only?

Some items are intended for trained technicians or experienced installers. Customers should review product descriptions carefully and seek professional installation when necessary.

Do you offer bulk pricing or wholesale supply?

Yes. If you need large quantities, please contact us for availability, lead times, and volume pricing.

What payment methods do you accept?

We accept the payment methods shown at checkout. Availability may vary depending on your location and the platform configuration.